The positive standpoint of Filipinos in any given situation adheres to their principle of “can do” and “will do”. Since outsourcing requires flexibility, their willful attitude commands them to diligently do any tasks assigned to them at any given time. Furthermore, Filipinos possess unique characteristics and circumstances that make them at par in outsourcing jobs. The following are just a few of the valid reasons why Filipinos can provide and deliver excellent outsourced services for any business need:

1.    Filipino Genome. Most modern Filipinos descended from Spanish, Chinese, Malay, Hindu, or Arab and sometimes even from American, Japanese, or a combination of some. This diversity contributes to their ability to work harmoniously with almost anyone in any part of the world. Their diversified genetic makeup enables them to be flexible in embracing different beliefs and cultures. Thus, making them easily and conveniently work with any nationality.

2.    Adaptability and Language. The Philippines was colonised by Spain for three hundred and thirty-three years. The span of time equipped the Filipinos to speak Spanish. Several years later, the Americans took control of the country and again, the Filipinos were able to speak the conqueror’s language which is English. Statistics even show that 92.58% of Filipinos speak English either as primary or secondary language. Since the universal language remains English, communication in outsourcing becomes easier for Filipinos. They can easily acquire any accent when trained within a minimal amount of time. Therefore, compared to other non-native English speakers, Filipinos are usually more effective English speakers. Some have neutral accent required by other nationalities to cope up with the language barrier, i.e., communicating with fellow Asians or non-native English speakers.

3.    Education and Availability.  A college diploma in the Philippines does not always equate to employment. Thus, according to Philippine Statistics Authority, year-end 2016, 21.4% of unemployed comes from college graduates, making them readily available to any work even from outsourcing. TESDA or Technical Education and Skills Development Authority gives training to those who cannot afford to go to college. It offers call centre training which aims to enhance the skills especially call handling while interacting with customers. It also provides computer programming which gives training in writing codes designed to run specific software. TESDA also offers a visual graphic design which teaches Photoshop and Corel draw, among others.  Money is not a hindrance for continuous learning for Filipinos. Whether degree holders or undergraduates, Filipino’s learned skills and abilities, coupled with strong will-power, land them jobs.

4.    Technology and Quality.  The presence of internet connection in almost every household in the Philippines paves the way for employment application and job acceptance. Online tools and equipment are almost always reliable. Access to information becomes instantly available, and research becomes easier. Communicating in any part of the world through emails, video conferencing, social networks, video chatting, mobile phones, etc. result in convenient and improved communication. All these have been a part of the lives and careers of Filipinos.

  • Filipino Genome

  • Adaptability and Language

  • Education and Availability

  • ¬†Technology and Quality