Frequently Asked Questions

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ABOUT OUTSOURCING

What is outsourcing?

Outsourcing is a practice in which one company uses another company to perform tasks, or provides services for another company.

Why outsource?

Outsourcing allows businesses to run a lot more efficiently and more effectively at a fraction of the cost. Outsourcing gives you the ability to scale quickly due to the flexibility of staff.

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RUBY SOURCING

What can Rubysourcing offer?

At Ruby sourcing we find, recruit and manage, professional staff that works entirely for you here from the Philippines.

By using our quality offshore services, your company will reduce internal overheads, increase capacity, improve efficiencies, reduce expenses, allowing you to scale quickly.

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GENERAL QUESTIONS

What time zone will the staff be working?

Your employees will be working your set business hours. We can arrange for any hours of the day/night, however, for some shifts, a surcharge may apply.

Will my agent be working for multiple clients at the same time?

With a few exceptions on some of our services, once selected, your team member will be 100% dedicated to your business and will work directly with you. They are effectively an extension of your local team just located remotely.

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GETTING STARTED

How do we get started?

The process is very simple. First, we will discuss your requirements and identify the skills and expertise of the staff you need.

We will then start our strict onboarding recruitment process. Candidates will be run through stringent testing to ensure that they meet our high standards. At this point, customers are then able to interview the candidates to ensure they select the best person for the job.

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COMMUNICATION

Is there a language barrier in communication?

English is an official language of the Philippines. The language skills of our staff are excellent. All employees speak fluent English, and some can speak multiple languages. All agents are chosen carefully to ensure you have no problems with communication.

How can I communicate with my office staff?

Your welcome to contact your office staff as much as you desire. We recommended platforms such as email, telephone, Skype, Slack, Team Viewer and Appear.in

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TRAINING AND STAFF

Will training be provided?

At Rubysourcing, we don't just want to source you a person and not make this work for you. We will help all staff members as much as necessary to ensure a smooth operation. Although it is ultimately the client's responsibility to train their employees, we are happy to share our tools and training systems to ensure this is as easy as possible.

How much will your office help our staff?

We can help your employees as little or as much as you would like and are happy to share some of our business systems and processes in which will make the whole experience easier.

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